Last updated: March 2026

We want you to love your Monster Ball. Because each piece is made to order and hand-finished, we handle returns and refunds on a case-by-case basis.

Damaged or Defective Items

If your Monster Ball arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will work with you to resolve the issue — whether that is a replacement, repair, or refund.

Wrong Item Received

If you received the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost.

Change of Mind

Because our products are made to order, we generally cannot accept returns for change of mind. If you have concerns about a product before ordering, please reach out — we are happy to answer any questions and share additional photos.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. If your order has not entered production yet, we can cancel it and issue a full refund. Once production has started, cancellation may not be possible.

Refund Process

Approved refunds will be processed to your original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.

Contact Us

For any return or refund requests, please email us at help@eastblueprintworks.com with your order number and details. We aim to respond within 24 business hours.